Serenity Alma Heights - Ex Serenity Fun City Hotel Makadi Bay, Makadi Bay ➤ Reviews, Rooms & Prices 2024

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About the Hotel

36 Km, Hurghada Safaga Road, Makadi Bay, Egypt

Serenity Alma Heights - Ex Serenity Fun City is situated in Makadi Bay, renowned for its beautiful beach resorts and excellent opportunities for scuba diving and snorkeling. The hotel is notable for its extensive Aqua Park, which includes water slides and pools for all ages. This resort also features a family-friendly environment with a dedicated kids club and various entertainment options.

Location

Located on the west bank of the Red Sea, Serenity Alma Heights is close to popular attractions like Makadi Bay and water sports activities. Complimentary beach shuttles facilitate easy access to a shared beach with the sister hotel. Guests can also explore local highlights like an open-air museum featuring Egyptian sand sculptures.

Rooms

The hotel offers 515 air-conditioned rooms that include premium bedding and minibars. Guests can enjoy garden views from their private balconies, and each room is equipped with a flat-screen TV and an en-suite bathroom. Family rooms are available, accommodating two children under 12 years free of charge. Daily housekeeping is provided to ensure comfort during stays.

Eat & Drink

Dining is diverse with one main restaurant and five a la carte restaurants featuring Italian, Oriental, Asian, French, and Mexican cuisine. Meals, along with local brand drinks, are included in the all-inclusive plan for guests. A food court is also available to cater to various tastes throughout the day.

Leisure & Business

The resort boasts a large Aqua Park with 26 water slides and several pools, along with a full-service spa offering massages and body treatments. For business needs, there are three equipped conference rooms and a large meeting room available. A variety of leisure activities, including tennis and a games room, ensure that guests have plenty of options for amusement.

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The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Triple Room

Max:

2 persons

35 m²

Bed options:

3 Single beds

Garden view

Shower

Balcony

room details

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Premium Room

Max:

2 persons

35 m²

Bed options:

1 King Size Bed

Garden view

Shower

Balcony

room details

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Family One-Bedroom Room

Max:

2 persons

35 m²

Bed options:

3 Single beds

Garden view

Shower

Balcony

room details

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Getting around

A list of all available modes of transport

City Center

Makadi Bay 1.7 mi

Airports

Hurghada International (HRG) 22.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Cuisine!

The food was a highlight of our stay; each meal was packed with flavor and variety that kept us excited.view full review

Fun for Kids!

My son had an amazing time at the Luna Park; it was the perfect spot for kids to enjoy themselves safely.view full review

Inclusive Facilities

The hotel offered impressive facilities that were very accommodating, ensuring everyone felt welcome and comfortable.view full review

Aquapark Bliss!

The heated aquapark was terrific for my kids; they spent hours having fun, making family time unforgettable.view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Private beach
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Diving
Snorkeling
Tennis court
Pool tables
Darts
Table tennis
Aerobics

Guest Parking

Electric kettle

Services

Paid airport shuttle
Room service
Housekeeping
Laundry
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Children's buffet
Children's pool
Water slides
Children's play area
Kids club

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Location

36 Km, Hurghada Safaga Road, Makadi Bay, Egypt

Map view

36 Km, Hurghada Safaga Road, Makadi Bay, Egypt

City landmarks

Makadi Bay

1.8 mi

Shopping Arcade

1.2 mi

Ceasear

1.5 mi

Hurghada

Madinat Makadi Golf Resort

1.6 mi

Theatre

1.5 mi

Subaqua Dive Centre Sunrise

1.9 mi

Makadi Bay

Club Azur Resort

1.9 mi

Amphitheatre

2.0 mi

Broadway Theatre

Animation Amphitheatre

2.0 mi

Disco

2.0 mi

Amusement Park

Makadi Water World

2.6 mi

Orascom Makadi Mall

2.2 mi

Amusement Park

Makadi Bay Aqua Park

2.6 mi

Makadi Aqua Park

2.6 mi

Big Dayz Water Sport Center

2.8 mi

Restaurants

Al Zaeem Cafe

4800 ft

El-Salam Grand Rotana Resort & Spa

Reviews and Ratings

Feedback from previous guests about their experience.

78%

liked the hotel and would stay again

friendly staff

comfortable rooms

poor location

elevator issues

7.8/10

Very good

Rooms

8.5

Location

7.7

Service

8.8

Dining

7.2

4.5/5 based on 2655 review

#5 of 32 hotels in Makadi Bay based on Tripadvisor

Roy

United Kingdom, March 2024

7.6/10

I had a great time at the hotel, making new friends and enjoying the lively atmosphere. The rooms were clean and replenished daily, with helpful staff members always around. However, some minor maintenance issues like tiles falling off and a shower not working perfectly were a downside. Overall, a fun and social experience in a vibrant setting.

Rooms

8.0

The rooms were clean and replenished daily, with friendly and helpful staff.

Service

9.0

The staff, particularly the animation team and bar staff, were amazing and made us feel like part of the group.

Location

7.0

The hotel is a lively place to spend evenings, but the area behind the hotel needs some attention. The well-maintained grounds were impressive, but the location might make you feel slightly isolated from Hurghada.

Dining

7.0

While the dining options were decent, there could be more variety, especially for kids. The outside BBQ was a highlight, but the overall food selection was a bit limited.

Facilities

7.0

The hotel offers good facilities, including a nice pool area and attentive pool staff. However, there were a few maintenance issues like tiles falling off.

Richard

United States of America, December 2023

7.8/10

I had a great time at this hotel. The rooms were spacious and had everything we needed for a comfortable stay, but there were issues with the location and the small elevators. The service was exceptional, making me feel truly cared for. The dining options were decent with some good quality dishes available. Overall, a pleasant stay with some minor inconveniences.

Rooms

8.0

The rooms were comfortable and had all the necessary amenities. We had a large connected room suitable for four people, which was great for our group. The en-suite bathroom with a walk-in shower was a nice touch.

Service

9.0

The staff took excellent care of us wherever we went, ensuring our well-being and enjoyment. They were friendly and went above and beyond to provide helpful information and even offered to take us back to our room. Impressive service overall.

Location

7.0

The hotel is located next to the aqua park, which was convenient for entertainment. However, the back area behind the hotel needed some improvement. The constant presence of gardeners and groundsmen maintained the greenery well.

Dining

8.0

The dining experience offered a good variety of food choices throughout the day, from fish and chips to omelettes and pasta. The quality of the food was satisfying, and homemade muffins were a delightful treat.

Facilities

7.0

The facilities were decent, although there were some issues with the small elevators. Despite that, the overall maintenance of the hotel was impressive, with a particular focus on the garden and green areas.

friendly staff

poor location

Alex

United Kingdom, December 2023

8.2/10

My stay at the hotel was absolutely fantastic! The rooms were cleaned to a high standard by our fantastic cleaner throughout our stay, making it a clean and comfortable experience. The service was top-notch with very nice and helpful staff always ready to assist. The location was out of this world, especially for kids, offering beautiful and well-kept surroundings. The dining experience had a good variety of foods, although it could get crowded at times.

Rooms

9.0

The rooms were clean and comfortable with plenty of sunbeds available.

Service

8.0

The staff were very nice, helpful, and well-trained, providing great service overall.

Location

9.0

The location was excellent, especially for kids, with beautiful surroundings maintained by hard-working staff.

Dining

7.0

The dining had a good variety of foods to choose from, but it could get crowded at times.

Facilities

8.0

The hotel facilities were well-maintained and provided ample entertainment options.

Gary

United States of America, September 2023

7.8/10

The hotel offers a comfortable stay with clean rooms and friendly staff. While the rooms are spacious and well-equipped, the absence of AC might take some getting used to. The service is exceptional, with the manager going above and beyond to ensure a delightful experience. The location is convenient, close to amenities and with frequent shuttle services, but noise from neighboring rooms could be a downside. The dining experience is varied, though more child-friendly options could enhance it.

Rooms

8.0

The rooms were clean, comfortable, and spacious, suitable for a family. The beds were of good size, and amenities like a kettle and coffee added convenience.

Service

9.0

The service was exceptional, with the manager ensuring a personalized and well-catered stay. The staff were friendly and attentive, readily accommodating special requests. Daily room cleaning and complimentary drinks added to the experience.

Location

7.0

The location is convenient, near Makadi bus station and with free parking. The quick shuttle services are a plus, but noise from adjacent rooms could be a potential disturbance. The easy access to nearby facilities and the beach adds to the appeal.

Dining

7.0

The dining options were diverse, though more child-friendly selections could be included. The food quality was good, with fresh omelettes and evening pasta dishes. The varied choices catered to different preferences.

Facilities

8.0

The hotel offers various facilities suitable for families, including an aqua park and regular entertainment. The well-maintained pools and beach access are highlights, but the lack of AC in some areas might be a downside for comfort.

Tom

United States of America, June 2023

7.4/10

I had a lovely stay at the hotel. The rooms were clean and of good standard, although it was a bit cold at night. The service was excellent with fab staff always ready to help. The location was convenient with friendly staff, but the food options were a bit limited. Overall, a fab experience with a few minor drawbacks.

Rooms

8.0

The rooms were of a good standard, clean, and well-maintained. Extra blankets were provided promptly when it was cold at night.

Service

9.0

The staff was fab and always had a smile on their faces. From the aqua park to room service, everyone was professional and nice. Highly recommend for a fun and quality time.

Location

7.0

The hotel is conveniently located near the Makadi bus station with free parking and an airport shuttle bus available. The staff is friendly and always helpful. Although some parts were under refurbishment, it didn't affect our holiday. The kids' pool was heated, which was great for family fun.

Dining

6.0

The dining experience could be more child-friendly with a better variety of options for kids. The food wasn't to everyone's taste, but the new main restaurant had decent offerings.

Facilities

7.0

The facilities were well-maintained, and the pool attendants were great. The hotel could enhance the food options for kids and ensure cleanliness at all times.

Brian

United Kingdom, June 2023

9.0/10

I cannot praise this hotel enough! The rooms were beyond perfect; clean, comfortable, and the daily cleaning service ensured they were spotless every day. The guest relations and restaurant managers were incredible, catering to our every need even delivering room service when we were unwell after our journey. The snacks, especially the pizza, burgers, chips, hot dogs, and ice cream, were a hit with both me and the kids. The staff, including JoJo, made our stay extra special, even upgrading us to a demi-lux room for free. If you want top-notch service and a fantastic atmosphere, this is the place to be!

Rooms

10.0

The rooms were spotless and perfect for our family. The staff went above and beyond to cater to our needs, even arranging specific items for my diabetic condition.

Service

9.0

The service was exceptional, with the staff being accommodating, friendly, and comfortable. Each team member made sure our stay was memorable, especially Mahmoud, the assistant manager.

Location

9.0

The setting was beautiful, with constant maintenance by the gardeners and groundsmen. The activities, like the cinema and games, added an extra layer of fun to our evenings.

Dining

8.0

The dining experience was fantastic, with a variety of options. The only downside was the lack of a full English breakfast, but the other choices made up for it.

Facilities

9.0

The facilities were amazing, with everything we needed for a perfect stay. From the pool to the entertainment areas, we were never bored.